Refund policy

All sales are final and any exchange is subject to the defect. Defective products such as tears can be exchangeable. As our fabrics and prints are licensed and manufactured in small batches for our brand, please allow a ±5% tolerance in fabric printing.

For hygiene purposes, new / unworn / unwashed products may be exchanged for another cover (of the same price or higher) within 14 days from the date of purchase. Shipping charges will be borne by the customer. All items received must be intact and returned back in their original packaging.

Please note: Our team will review the products to ensure t condition and will respond to you within 3 business days. Products that have been worn / washed will be deemed non-refundable and non-exchangeable.

*All exchanges will be done via registered postage only. We do not offer drop-offs / self-collection.

For enquiries on how to exchange your product, please send us an email with your proof of purchase / order number and reason for return to admin@cradleandsuckle.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and revert to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.