Shipping & Return Policy


SHIPPING & RETURNS POLICY

STANDARD LOCAL COURIER (4-5 business days) @ $5: Once your order has been received & processed, it will be shipped out and couriered within 4-5 business days (Mon - Fri). A notification will be sent to you via email / SMS when your order is ready to be shipped and picked up. For a smooth transaction, we encourage our customers to fill in all necessary details (Name, Phone Number & Address) clearly before checking out their shopping cart.

EXPRESS LOCAL COURIER (NEXT DAY DELIVERY) @ $15: SOS! We understand that sometimes our mummies urgently need our covers so we're offering an express next day courier delivery service. Once your order has been received & processed, we aim to have it delivered and reach you within the next working day. Do take note that our business days are from Mondays - Fridays and we do not offer the express service on weekends. 

For a smooth transaction, we encourage our customers to fill in all necessary details (Name, Phone Number & Address) clearly before checking out their shopping cart.

We do not deliver to areas such as: Changi Airport, Alps Ave, Sentosa & Jurong Island.

INTERNATIONAL SHIPPING TO MALAYSIA (7-14 working days) @ S$20: We offer shipping to all states in Malaysia. Please take note that the rates shown do not include customs fee, clearance fee or duty tax & etc which may be imposed by destination customs. Kindly take note that the receiver is required to pay if there are any extra charges once shipment has arrived at the said destination.

DO YOU OFFER INTERNATIONAL SHIPPING TO OTHER COUNTRIES?:

Currently, we are only offering international shipping to Malaysia. For all other countries, please reach out to us directly at admin@cradleandsuckle.com for us to check on a shipping quote for you.

*We would also like to remind customers to kindly expect delays in deliveries due to the global covid-19 outbreak.

RETURNS & EXCHANGE POLICY

*Update July 2020*

In light of the ongoing pandemic and for the safety of our staffs and customers, we will not be accepting exchanges. Please reach out to us via email should your item have any defects.

Defective products can be exchangeable. However, for hygiene purposes, new / unworn / unwashed products may be exchanged for another cover (of the same price or higher) within 14 days from the date of purchase. Shipping charges will be borne by the customer. All items received must be intact and returned back in its original packaging.

Please note: Our team will review the products to ensure its condition and will respond to you within 3 business days. Products that have been worn / washed will be deemed non-refundable and non-exchangeable.

*All exchanges will be done via registered postage only. We do not offer drop-offs / self-collection.

For enquiries on how to exchange your product, please send us an email with your proof of purchase / order number and reason for return to admin@cradleandsuckle.com