Shipping & Return Policy


SHIPPING & RETURNS POLICY

STANDARD COURIER: Once your order has been received & processed, it will be shipped out and couriered within 3-5 business days (Mon - Fri). A notification will be sent to you via email / SMS. For a smooth transaction, we encourage our customers to fill in all necessary details (Name, Phone Number & Address) clearly before checking out their shopping cart.

*Update July 2020: Our express courier service has been temporarily suspended. Please reach out to us via email / DM us via Instagram should you require your item urgently before placing an order.

EXPRESS COURIER (2 DAY DELIVERY): SOS! We understand that sometimes our mummies urgently need our covers so we're offering an express 2 day courier delivery service. Once your order has been received & processed, we aim to have it delivered and reach you within 2 business working days. Our business days are from Mondays - Fridays. However, if you place an order on Thursday before 12 noon and opt for the express service, you will receive your item on Saturday.

For a smooth transaction, we encourage our customers to fill in all necessary details (Name, Phone Number & Address) clearly before checking out their shopping cart.

We do not deliver to areas such as: Changi Airport, Alps Ave, Sentosa & Jurong Island.

RETURNS & EXCHANGE POLICY

*Update July 2020*

In light of the ongoing pandemic and for the safety of our staffs and customers, we will not be accepting exchanges. Please reach out to us via email should your item have any defects.

Defective products can be exchangeable. However, for hygiene purposes, new / unworn / unwashed products may be exchanged for another cover (of the same price or higher) within 14 days from the date of purchase. Shipping charges will be borne by the customer. All items received must be intact and returned back in its original packaging.

Please note: Our team will review the products to ensure its condition and will respond to you within 3 business days. Products that have been worn / washed will be deemed non-refundable and non-exchangeable.

*All exchanges will be done via registered postage only. We do not offer drop-offs / self-collection.

For enquiries on how to exchange your product, please send us an email with your proof of purchase / order number and reason for return to admin@cradleandsuckle.com